FAQs
Welcome to the Ester Dean Music Store FAQ
At the Ester Dean Music Store, we pride ourselves on offering high-quality products at competitive prices. Our unique business model and strong global partnerships allow us to source products from trusted suppliers around the world, including China, India, and Europe. These savings are passed directly to you, our valued customer, so you can enjoy steep discounts on exclusive items.
Rest assured, all your purchases are backed by our 100% satisfaction guarantee and include tracking information for peace of mind.
Frequently Asked Questions
How long does it take for an order to arrive?
The delivery time depends on the product and your location. After completing your purchase, you will receive an email with shipping timeframes based on your country.
- Processing Time: 1-5 business days (most orders ship the next business day).
- Delivery Time: You will receive a tracking number to monitor your shipment’s progress.
Can I have a tracking number?
Yes! A tracking number will be sent to your email once your order is shipped. If you experience any issues, we offer a 100% satisfaction guarantee to address your concerns.
Can I pay in my local currency?
Our prices are set to USD by default. However, your currency will automatically be converted during checkout based on your location.
I ordered multiple items, but only received one. Where’s the rest of my order?
To ensure faster delivery, we may ship items separately from different international partners. This means you might receive one item before the others. Don’t worry—your remaining items are on their way! If you have questions or concerns, please contact us for assistance.
Why haven’t I received my order confirmation?
If you haven’t received any confirmation emails, it’s often because the email address was entered incorrectly during checkout. We send 2-3 emails throughout the process, including an order confirmation, fulfillment notice, and shipping notice. If you suspect an error, contact us, and we’ll correct it for you.
What is your refund policy?
Your happiness is our top priority. If:
- You do not receive your order within the estimated timeframe,
- Your item arrives defective or damaged,
- Or your item is materially different from what was shown on the product page,
we will issue a full refund. We strive to provide a risk-free shopping experience and trust our customers to use this policy fairly.
How can I contact you?
If you have any questions not covered here, feel free to contact us directly. We’re here to help!